1. Warranty

Warranty Coverage

• Bear Chiller: 1-year warranty for residential use and a 6-month warranty for commercial use. This covers manufacturing defects and normal usage issues, excluding wear-and-tear and misuse.
• Bear Tub: 30-day warranty after receiving the product. This covers manufacturing defects and normal usage issues, excluding wear-and-tear and misuse.

2. Return and Refund Policy

Policy Overview: We aim for complete customer satisfaction with Bear Plunge products. If you are not satisfied with your purchase, we provide a clear return and refund process. Please review the guidelines below.

3. Return Eligibility

Eligibility Criteria: Items must be unopened and in their original, undamaged packaging. All accessories and components must be included. Returns must be initiated within 48 hours of receiving the product.

4. Initiation of Return

Starting the Return Process: Contact our customer support at info**@bearplunge.co** to initiate a return. Provide your order number, product name, and reason for return.

5. Return Shipment

Customers are responsible for return shipping costs. Use a reliable shipping method with tracking to ensure the safe delivery of the item.

6. Inspection and Refund

Once we receive and inspect the returned item for eligibility, we will process the refund. Refunds are issued in the original form of payment.

7. Exclusions

Non-Returnable Items

Some items are non-returnable due to hygiene or safety reasons. Customized or personalized products are also not eligible for return.

8. Damaged or Defective Items

Handling Damaged/Defective Items

If your item arrives damaged or defective, contact customer support immediately with relevant details and photos. We will resolve the issue promptly.